BOWERS NOTES

Mr. and Mrs. Doyle my name is Ron Martin, my function here at the dealership is to process all the legal paperwork. I have already entered all the relevant information in the computer and have the documents here for you to sign. This process, I assure you, will not take much of your time. Before we begin, may I ask you a couple of questions?"

Mr. and Mrs. Doyle, we really appreciate you purchasing your new vehicle from us. We understand you had a choice to make about who you were going to buy from and we are flattered that you chose us. It is important to us that not only you buy this vehicle from us, but we would like to provide you with all your automobile need for the next 25 years. We have found that whether that happens depends not only on the quality of the automobile you purchased, but of equal importance is how you were treated while you were here. It also important to the manufacture and they will be sending out a survey in a couple of weeks.

Our dealership wants me to ask you a couple of questions about your buying experience.

1. Did the salesperson take good care of you? Did they greet you promptly? Were they courteous?

2. Are you satisfied with your vehicle? It is really a nice automobile.

3.When we are finished here you will be getting your new car. I should be cleaned up and have a full take of gas.

4. The last part of your experience is what I do. I would like you to be able to say when you leave here, that I was prompt, efficient, straight-forward, but most importantly that I have described to you the financial benefits that are available to you and I just need a coup brief minutes of you time so I can explain those to you.

SERVICE CONTRACT

How would you like to prevent having to pay most any future repair bill for the entire 60 months that you are financing the vehicle?

How long do you think you'll keep this car or Truck?

How many miles per year will you drive this vehicle?

Make a chart using the warranty/their driving trend/how long they keep the vehicle.

Have you ever had any breakdowns of other vehicle you have owned?

Is it important to you that you have daily transportation?

Would a rental car be necessary for you?

Have you seen the cost of labor and parts these days?

Would it help you if we took care of your claims?

What do you think it would cost to replace a transmission? Your engine?

This 5-year 75,000 service contract will increase you payment by $25.00 plus a little interest or you can pay cash for it if you like.

CREDIT LIFE AND DISABILITY

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