HUTCHINGS CHEVROLET
My Word Track
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Mr. and Mrs. Smith my name is Don Bowers, my function here at the
dealership is to process all the legal paperwork. I have already entered
all the relevant information in the computer and have the documents here
for you to sign. This process, I assure you, will not take much of your
time. Before we begin, may I ask you a couple of questions?" Mr. and Mrs. Smith, we really appreciate you purchasing your new vehicle from us. We understand you had a choice to make about who you were going to buy from and we are flattered that you chose us. It is important to us that not only you buy this vehicle from us, but we would like to provide you with all your automobile need for the next 25 years. We have found that whether that happens depends not only on the quality of the automobile you purchased, but of equal importance is how you were treated while you were here. It also important to the manufacture and they will be sending out a survey in a couple of weeks. Our dealership wants me to ask you a couple of questions about your buying experience. 1. Did the salesperson take good care of you? Did they greet you promptly? Were they courteous? 2. Are you satisfied with your vehicle? It is really a nice automobile. 3. When we are finished here you will be getting your new car. I should be cleaned up and have a full take of gas. 4. The last part of your experience is what I do. I would like you to be able to say when you leave here, that I was prompt, efficient, straight-forward, but most importantly that I have described to you the financial benefits that are available to you and I just need a coup brief minutes of you time so I can explain those to you. “I see you have purchased a 2004 Chevy Pickup with 15 miles. What made you decide on this vehicle?” “How do you plan to use the vehicle?” “I notice you are selling us a 2000 Ford Bronco with 81,000 miles. Did you buy this vehicle new or used?” “It looks like you drive about 20,000 miles per year, is that correct?” “It looks like you trade every 4-5 years, is that correct also?” “Do you think your driving habits will remain the same on the Chevy?” “Did you put all the miles on yourself?” (If so, ask about other vehicles) “Were the miles trouble-free?” (If the customer answers “No.”, show empathy and fact find) and then ask, “Did you have to pay for that yourself or was it covered under your service contract?” “Where did you have your vehicle maintained?” “Do you have the maintenance records if needed?” “Mr. Smith, I want to take a moment and review your credit application with you, just in case any of my associates at the banks have any questions regarding your application.” “How do you normally title your vehicles?” “Is this the correct address to show on the title?” “In the event of your death, I assume you would like the free and clear title to go to your estate?” “It says here you are a (occupation); tell me a little about your job.” “Is the income on your application net or gross?” “What percent of this income would you retain if you were to become sick or injured and unable to work?” “What is the approximate balance in your checking account?” “What is the approximate balance in your savings account?” “I see you have your car insurance with (name of company); what is your deductible with them?” “Why is it so high?” ($300 or higher) or “Why is it so low?” (under $300) “How much life insurance do you carry with them?” “If your vehicle was declared a total loss due to fire, theft or accident, and you owed more than the vehicle was worth, how would you handle the difference?” “I have a few more questions to ask that are a little more private so let’s go back to my office and we can finish everything there.” “Mr. Smith do you mind if we take a moment and review your credit history, again, in case any of my associates at the bank have a question about your application?” “Mr. Smith if you had to rate your credit on a scale of 1 to 10 with 10 being perfect, where would you fall?” “Tell me a little about your credit.” Word Track for Documents Privacy Policy Basically this document describes how we protect your personal information . We take that very seriously. We restrict access to your information to our employees and third parties who need the information to respond to your inquires. By signing the bottom of this form you acknowledge receipt of a copy our privacy policy.
Official Odometer Statement BUYER SELLER Guaranteed Asset Protection Insurance This is your GAP Protection. This is you (pointing at borrower) listed here. This is your bank (pointing at Lender). It will pay (pointing at Maximum gap amount benefit) up to 125,000 in the difference between what you owe the bank and what your insurance company values the vehicle. It will also pay (pointing at Maximum Deductible Benefit) up to 1,000 of your insurance deductible. That alone justifies purchasing this protection since most people have a five hundred dollar deductible. You just need to sign the bottom of this form (pointing at Applicant's Signature). (After Signing - separate form and tell them) Remember if you payoff your loan you could be entitled to a refund for the unused portion. Just give me a call and I will process you return.
Agreement to Arbitrate This is our agreement to arbitrate. The purpose of this from is to describe the process we will take if there is a dispute regarding the sale of the vehicle, any product or services purchased or any of the paperwork related to the sale of the vehicle. It also says we will pay part of this the fees.
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